-NO SHOW POLICY
If you are more than 20 minutes late to your appointment without notice it will be considered a no show and you will be charged 100% of booked appointment.
-CANCELATION POLICY
Please allow 48 hours notice for any changes or cancellations to your appointment. All appointments canceled or changed within 48hrs of appointment time will be charge 50% of booked appointment. Cancellations can not be accepted via text response to confirmation text communications. We understand that emergencies happen and we will always try to work with you but as a small business it is important to balance our empathy with our need to protect the financial stability of our employees. When we are given less than 48hrs notice of cancellation it is very hard to fill the spot and directly affects your stylist's bottom line. If you do not confirm your appointment it will be released to someone else.Thank you so much for understanding this policy.
-NEW CLIENT POLICY
If you are a new client you will need to add a 15 minute consultation to your appointment time. If you do not add it we will add it for you!
-PAYMENT POLICY- You are required to have an active credit card on file at all times.We accept Visa, Mastercard, Discover and American Express. Adding credit cards to your wallet in your account will enable Express Pay which will allow for ease in booking and checkout and also the ability for LUX to enforce our cancelation policy. *For your privacy and security all information is stored with a highly encrypted, third party, payment processing company called EVO and can never be viewed by anyone at our company or by AURA*
-FIX POLICY- If there are any adjustments that need to be made to your style after paying please make us aware of this within 7 days of your service. Any adjustment made after this period will be your financial responsibility.
-ILLNESS POLICY:
If you are experiencing any illness, please reschedule your appointment. Due to the hands-on nature of our work, we may reschedule your service or require a mask if you arrive with symptoms. This is to ensure the safety and comfort of all clients and staff.
-CHILD POLICY:
For the safety and comfort of all guests, children must be supervised at all times while in the salon. Children under the age of 16 may not be left unattended in the salon under any circumstances. If a child under 16 is present, a parent or responsible adult must remain in the salon for the duration of the appointment. Clients aged 16 and older may attend appointments independently. However, as they are still considered minors, the following policies apply:
A parent or legal guardian assumes full financial responsibility for all services performed
The client (age 16–17) is responsible for clearly communicating their desired outcome and approving the final result at the conclusion of the service
Payment is due in full at the time of service
If a parent or guardian would like to have input on the service, they must be present at the time the service is performed and completed.
By allowing a minor to attend an appointment independently, the parent or guardian acknowledges and accepts the outcome of the service as approved at the time of completion. Requests for adjustments will be handled in accordance with the salon’s standard service policies and must be communicated within the designated timeframe.
The salon is not responsible for supervising children at any time.